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Well done LEI

December 23rd, 2009 admin Leave a comment Go to comments

Following the message included in my post of yesterday, Jean of LEI came back to me straightaway, this morning US time.

Hello Peter,

We are very appreciative of your taking the time to write about your experience and added expenses with FedEx.  This is an important issue to be raised, and we are exploring what can be done.

Asking the five Whys  is where we will start.

I hope you enjoy and gain from your books.

Thank you for your interest in LEI.

Best regards,

Jean

I appreciate above all the urgency of the response. “Every letter written deserves a (rapid) reply“.

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