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WOW!! Thank you Lucky Marble

As we get older, those ‘WOW!!’ moments, the few seconds during which time seems to stand still as you try to comprehend the messages your senses have just sent  to you, tend to get rarer and rarer.

As a child, ‘WOW!!’ moments are part and parcel of growing up, as a teenager they tend to be associated with girls and music. As an adult, as we become supposedly wiser and more experienced – seen it all, done it all – there’s always a danger that each WOW!! (which still often tend to involve girls, but from a long way off!!) could be the last.

Well, I have just had one, and it was so enjoyable that I think that I’ll now dedicate the rest of my life to seeking out further ones (a joke, by the way!).

Permanently looking for new ideas and approaches to develop my business, I decided that it was time to develop another web site to ‘reach out’ to a new audience. What I have done in the past is to develop sites from a standard template, and I took the time yesterday – Saturday – to review the offerings from the different service providers. I came across a recently excellent site from Lucky Marble Web Solutions on which not only are there hundreds of really excellent templates which can be personalised and reviewed before purchase, but also a very comprehensive set of education videos which, in my humble opinion, would enable even the most inexperienced of potential website developers to build the confidence and know-how necessary to do something by themselves. Reasonably priced compared with the ‘competition’, and on top of that a $10 ’summer sizzler’ discount. Why would I go anywhere else?

So there I was, beginning of Saturday afternoon, a proud owner of a spanking new Dreamweaver template, ready to take further steps towards world domination of Lean Supply Chain consultancy……

Unfortunately, things weren’t going to plan. Despite what I was seeing on the education videos, I just couldn’t get the same things to happen as I started developing my first pages. The videos did insist – very strongly – on the importance of getting Dreamweaver to set up the site correctly, and I thought that I followed the instructions correctly, even though there was slight difference on my PC…..

By the middle of the afternoon, having gone through around 5 reinstallations, I decided that it was time to get the Lucky Marble support people involved. After all, it is their template. I didn’t find the answer to my problem in the FAQs, forum and support videos, so I left a message on the technical support describing my issue. The site indicated that I’d get a rapid reply but within normal weekday working hours, so with the time difference between Canada and Europe, I reckoned it would Tuesday morning my time at best before I got anything.

Imagine my surprise getting up this morning and logging on as I saw that I had not one, but two replies: a first one from a gentleman called Brandon Devnich, who is systems administrator at Lucky Marble, and who told me that “Typically, we don’t even check the ticket centre on the weekend, but I had something else I was looking into and thought I’d just glance in to see if there was anything pressing — your issue was something I thought needed addressing right away.”

Brandon had passed on my ticket to Colin Fraser, who I’d almost got to know through listening to a few of his short ‘how-to’ videos during yesterday afternoon. And after Brandon’s message, there was one from Colin, had not only taken on my issue in less than one hour after receiving Brandon’s note, but went to the trouble of building a five-minute video to actually how to get around the issue I was facing. And this was not even a problem with the product – this was a particularity with how Dreamweaver is installed on certain PCs – watch the video to learn more.

That was my WOW!! moment – hearing Colin say “Hi Peter”. And do you know what? The simple solution outlined in the video works!! And it’s now Sunday morning, and I can get on with what I was planning to do, 48 hours ahead of what I estimated was going to be the best time I’d get a reply.

WOW!! Thanks Brandon, Colin, and Lucky Marble.

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